Shipping & Returns

COMPLIMENTARY SHIPPING

We are delighted to offer complimentary ground shipping.

In the United States: We ship FedEx Ground, 2nd Day Air, and Next Day Air. We cannot guarantee next day air shipping to Alaska, Hawaii and other U.S. territories. Shipping does not reflect holiday delivery schedule. 2nd Day Air and Next Day Air shipping are not available for Saturday deliveries. Shipping is not available to post office boxes. All orders will take 2-3 days to process and ship from the AG Phillips warehouse.  All domestic AG Phillips packages are shipped via FedEx and we offer three different shipping options for delivery within the United States:

Ground (5 to 7 business days) – Complimentary
2nd Day Air (2 business days) – $25
Next Day Air (1 business day) – $35

INTERNATIONAL SHIPPING

We do not offer international shipping at this time; however, we will offer this service in the near future.

COMPLIMENTARY RETURNS

We are an international brand with southern hospitality and superior customer service is one of our core tenets. If for any reason you are not satisfied with your purchase, items purchased at agphillips.com can be returned for a full refund, free of charge, within 14 days of the delivery date. NO RETURNS OR EXCHANGES WILL BE ACCEPTED AFTER 14 DAYS. EXPRESS SHIPPING COSTS WILL NOT BE REFUNDED.  We will only accept returns for items that have not been worn, altered or washed. All tags must be attached and items must be shipped back with the original invoice. Items purchased from agphillips.com cannot be returned to any of the boutiques carrying AG Phillips merchandise.

Please note we do not accept returns on merchandise that was purchased on sale. All sales on merchandise that was purchased on sale are final.

Upon receipt of returned goods, AG Phillips reserves the right to deny refund if the merchandise does not meet return policy requirements.

AG Phillips provides a pre-paid return label in each package. Returns can be made free of charge. For additional information and return instructions, please visit the “Return Information page”.

EXCHANGES

We cannot process exchanges at this time. To exchange an item, please return the item you do not want and place a new order on agphillips.com. You may place your reorder at any time.

GIFT EXCHANGES

If you would like to return merchandise you received as a gift that was purchased on agphillips.com, the original form of payment will be refunded that was submitted by the person who placed the gift order.

SHIPPING ERRORS OR DAMAGED PRODUCTS

In the event that we processed an order incorrectly or you received a damaged or defective item, we will gladly replace or take back that item for a full refund at our expense.AG Phillips will provide a pre-paid shipping label to expedite the return. To receive your shipping label and arrange to replace your product, please contact AG Phillips Customer Service by email at customerservice@agphillips.com

REFUNDS

AG Phillips will refund the original form of payment according to our policies outlined above. We will process your refund within approximately 14 days of receiving your merchandise and we will send you an email confirmation once your return has been processed. Your banking institution may require additional days to process and post this transaction to your account. Please allow up to 1-2 billing cycles from the day you return your package for your account to be credited.

PRICE ADJUSTMENT

AG Phillips will honor a one-time price adjustment within 7 days of the shipment date. To receive a price adjustment, please contact AG Phillips Customer Service by email at customerservice@agphillips.com and refer to the order number found on your packaging slip or order confirmation email. Some promotions may be excluded.